Support
How we can help
AgroStrategy is the field demonstration and field team management platform used by agricultural input manufacturers and their technical teams. This page brings together the support channels, the most requested answers and the product policies.
Access to the app is provided by the company that licenses the platform. If you are a field technician and do not have access yet, talk to the person responsible at your organization first.
Support channels
Talk to us
Support email
Support in Portuguese, Spanish and English. Describe the problem and include the phone number or email you sign in with and the name of your organization.
contato@agrostrategy.com.brIn-app support
In the app, open Profile and then Help and Support to open a ticket, follow the answers and read the frequently asked questions — even with no signal, since it is sent once the connection is back.
Profile → Help and Support
Your organization's administration
People, campaigns, missions and permissions are managed by your own organization on the web platform.
app.agrostrategy.com.brFrequently asked questions
Most common questions
How do I get access to the app?
AgroStrategy has no open sign-up. Your account is created by the company that licensed the platform and is tied to its organization. After that, you sign in to the app with your mobile number and a code sent by SMS.
I did not receive the sign-in code by SMS. What should I do?
Check that the number is the same one your organization registered, wait for the countdown to end and request a new code. If the SMS still does not arrive, use the email sign-in or write to contato@agrostrategy.com.br with the number and the name of the organization.
I changed my mobile number. How do I update it?
The change is made by your organization's administration on the web platform or through a support ticket. For security, we confirm your identity before changing the number tied to the account.
Does the app work without internet?
Yes. Field activities, photos and records are saved on the device and enter a send queue. As soon as the connection is back, sending happens on its own. In Profile you can see what is still queued.
Why does the app ask for camera, photos and location?
The camera and photos are used to attach evidence of the field activity; location records where the activity took place, only while the app is in use. Every permission can be denied or revoked in the system settings, and the app keeps working with the features that do not depend on them.
Does the app cost anything for me?
No. The app is free for the person using it and sells nothing: there are no purchases, subscriptions or paid content inside it. The platform is licensed by the company under a corporate contract, outside the app stores.
How do I delete my account and my data?
Open a ticket in the app's support or send an email to contato@agrostrategy.com.br with the subject Account and data deletion. The deletion page explains the steps, what is erased and what the law requires us to keep.
I found a bug or the app closed by itself. How do I report it?
Write to contato@agrostrategy.com.br telling us what you were doing, the device model and the system version. A screenshot helps a lot. Errors that block field work are handled as a priority.
Policies and documents
Privacy, terms and data
Terms of use and privacy notice
Which data is processed, for what purpose and for how long.
https://app.agrostrategy.com.br/politica-de-privacidadeAccount and data deletion
How to request deletion, the deadline and what may be retained by legal obligation.
https://app.agrostrategy.com.br/exclusao-de-conta